Information Technology Services

Welcome to Information Technology Services at Taft College

The mission of the Information Technology Services Department is to recommend, coordinate and guide technology that supports and enhances student success and student learning outcomes by working with faculty, staff, and students. The Information Technology Services Department is involved in every aspect of the teaching, learning and operational functions of the District.

To meet our mission, we will:

  • Have a strong commitment to support and promote the productive use of technology
  • Deliver technology solutions that will be secure, reliable and meet the college’s needs
  • Provide information and technology that meet integrity, quality and economic standards
  • Promote policies and standards that protect the District

 

 

ITS Help Desk Service Request

Help Desk (661) 763-7737

Fall 2022 Help Desk Hours

Monday          7 a.m. – 7 p.m.
Tuesday          7 a.m. – 7 p.m.
Wednesday    7 a.m. – 7 p.m.
Thursday        7 a.m. – 7 p.m.
Friday              7 a.m. – 4:30 p.m.

Helpful Tips in Battling Cyber Attacks!

REPORT to ITS when in doubt of suspicious links or unexpected attachments

CHECK for typos and generic greetings

NEVER share your confidential information through email

REMEMBER Taft College and the ITS Department will never request your personal information through email

Information Technology Services News: Tiered Access Security (August 2, 2021)

ITS works with technology changes and fights viruses daily to protect our system. This means that we must implement technology changes to ensure students, faculty, and staff are supported in all work locations, and our systems are protected in multiple ways. Recently, the ITC (Information Technology Committee) approved an effective change to enhance the level of security standards by implementing a tiered system.

This tiered system will be developed by internal staff using existing software and ready by the end of 2021:

  1. Privileged Access is reserved for:
    • High Tech Access Specialist
    • ITS Tech I & II
    • Network Administrator
    • IT Director
  2. Specialized Security Access is for those with elevated business impact
    • Developers
    • Sensitive business roles
    • High impact social media accounts
    • Area VP or approver
  3. General User Access is for all other roles and productivity scenarios.