Cisco Phones How to Guide

Information Technology Support Services > Cisco Phones How to Guide

LOG ON TO VOICE MAIL

To log on from your extension:

Press or Messages key
Enter ID (extension), if required, press #
Enter password, (temp. 159357) press #

To log on from outside the system:

Dial voicemail pilot number (661-763-7910)
Enter ID (extension), press #
Enter password, press #

PERSONAL SETTINGS

To change password:

Log on to voicemail
Press 4 3 1
Enter new password, press #
Enter password again to confirm, press #

To change greetings:

Log on to voicemail
Press 4 1 1 for standard greeting
Press 4 1 2 for closed greeting
Press 4 1 3 for alternate greeting
Listen to current greeting
To re-record greeting, press 1
To end recording, press #

To change recorded name:

Log on to voicemail
Press 4 3 2
At tone, record name

To change message notification (if available):

Log on to voicemail
Press 4 2 1
Follow prompts to choose device
To enter or change number, press 3
Enter new number or
Press # to keep current number

To enable or disable message notification:

Log on to voicemail
Press 4 2 1
Follow prompts to choose device
Press 1 to enable or disable

To change call transfer (if available):

Log on to voicemail
Press 4 1 2
To route calls to an extension, press 1
To route calls offsite (if allowed), press 2

To change conversation menus:

Log on to voicemail
Press 4 2 3
To change between full or brief prompts, press 1

CHANGE PASSWORD

To change your 6 character password:

Enter new password, press #
Repeat new password, press #

Do not use trivial passwords.

example: 12345, 33333

RECORD GREETING

To record or change a greeting:

Press 1
Press 1 for standard greeting (or press 2 for closed greeting)
At tone, record greeting, press #
To erase and re-record, press 1
To accept, press #

Downloadable version:

Cisco Phones How To Guide

If you have questions or concerns, please call the ITS Help Desk at (661)763-7737.

Thank you

RECORDING MESSAGES

To record and send a message without ringing another person’s telephone:

Log on to voicemail
Press 2
Press # twice, then enter extension
To add another name or list, press 1

To record the message:

To record the message, press #
To pause or resume recording, press 8
To end recording, press #
For message options, press 1 or
To send message, press #

Message options:

To review message, press 4
To change recording, press 2
To set special delivery, press 3
To change addressing, press 1

To send a message with a delivery option:

Press 1 to mark urgent
Press 2 for receipt acknowledgment
Press 3 to mark private
Press 4 mark for future delivery and follow prompts

LISTENING TO MESSAGES

To listen to new or existing messages:

Log on to voicemail
To hear new messages, press 1
To review old messages, press 3

While listening to current message:

To repeat message, press 1
To save message, press 2
To delete message, press 3
To slow down message, press 4
To speed up message, press 6
To change volume, press 5
To backup in current message, press 7
To pause or resume after pause, press 8
To fast-forward to end, press 9

After hearing current message:

To repeat message, press 1
To save message, press 2
To delete message, press 3
To reply to message, press 4
To forward message, press 5
To mark reply as new message, press 6
To hear summary, press 9

SHORTCUTS

At any time:

To cancel or reverse, press *
To skip or move ahead, press #

TRANSFER / FORWARD TO VOICEMAIL

To transfer a call directly to a colleague’s voicemail box through Call Manager:

Press Trnsfer softkey
Press «
Enter mailbox number
Press Trnsfer softkey

To forward your calls directly into voicemail:

At idle phone, press CFwrdALL softkey
Press or Messages key

SKIP GREETING

To skip someone else’s greeting:

Press # and record at the tone

To record your name:

At tone, say your name, press #
To accept, press #