Cisco Phones How to Guide

LOG ON TO VOICE MAIL

To log on from your extension:

  • Press    or Messages key
  • Enter ID (extension), if required, press #
  • Enter password, (temp. 159357) press #

To log on from outside the system:

  • Dial voicemail pilot number (661-763-7910)
  • Enter ID (extension), press #
  • Enter password, press #

PERSONAL SETTINGS

To change password:

  • Log on to voicemail
  • Press 4 3 1
  • Enter new password, press #
  • Enter password again to confirm, press #

To change greetings:

  • Log on to voicemail
  • Press 4 1 1 for standard greeting
  • Press 4 1 2 for closed greeting
  • Press 4 1 3 for alternate greeting
  • Listen to current greeting
  • To re-record greeting, press 1
  • To end recording, press #

To change recorded name:

  • Log on to voicemail
  • Press 4 3 2
  • At tone, record name

To change message notification (if available):

  • Log on to voicemail
  • Press 4 2 1
  • Follow prompts to choose device
  • To enter or change number, press 3
  • Enter new number or
  • Press # to keep current number

To enable or disable message notification:

  • Log on to voicemail
  • Press 4 2 1
  • Follow prompts to choose device
  • Press 1 to enable or disable

To change call transfer (if available):

  • Log on to voicemail
  • Press 4 1 2
  • To route calls to an extension, press 1
  • To route calls offsite (if allowed), press 2

To change conversation menus:

  • Log on to voicemail
  • Press 4 2 3
  • To change between full or brief prompts, press 1

CHANGE PASSWORD

To change your 6 character password:

  • Enter new password, press #
  • Repeat new password, press #

      Do not use trivial passwords.

example:  12345, 33333

RECORD GREETING

To record or change a greeting:

  • Press 1
  • Press 1 for standard greeting (or press 2 for closed greeting)
  • At tone, record greeting, press #
  • To erase and re-record, press 1
  • To accept, press #

Downloadable version:

Cisco Phones How To Guide

If you have questions or concerns, please call the ITS Help Desk at (661)763-7737.

Thank you

RECORDING MESSAGES

 To record and send a message without ringing another person’s telephone:

  • Log on to voicemail
  • Press 2
  • Press # twice, then enter extension
  • To add another name or list, press 1

To record the message:

  • To record the message, press #
  • To pause or resume recording, press 8
  • To end recording, press #
  • For message options, press 1 or
  • To send message, press #

Message options:

  • To review message, press 4
  • To change recording, press 2
  • To set special delivery, press 3
  • To change addressing, press 1

To send a message with a delivery option:

  • Press 1 to mark urgent
  • Press 2 for receipt acknowledgment
  • Press 3 to mark private
  • Press 4 mark for future delivery and follow prompts

LISTENING TO MESSAGES

To listen to new or existing messages:

  • Log on to voicemail
  • To hear new messages, press 1
  • To review old messages, press 3

While listening to current message:

  • To repeat message, press 1
  • To save message, press 2
  • To delete message, press 3
  • To slow down message, press 4
  • To speed up message, press 6
  • To change volume, press 5
  • To backup in current message, press 7
  • To pause or resume after pause, press 8
  • To fast-forward to end, press 9

After hearing current message:

  • To repeat message, press 1
  • To save message, press 2
  • To delete message, press 3
  • To reply to message, press 4
  • To forward message, press 5
  • To mark reply as new message, press 6
  • To hear summary, press 9

SHORTCUTS

At any time:

  • To cancel or reverse, press *
  • To skip or move ahead, press #

TRANSFER / FORWARD TO VOICEMAIL

To transfer a call directly to a colleague’s voicemail box through Call Manager:

  • Press Trnsfer softkey
  • Press «
  • Enter mailbox number
  • Press Trnsfer softkey

To forward your calls directly into voicemail:

  • At idle phone, press CFwrdALL softkey
  • Press or Messages key

SKIP GREETING

To skip someone else’s greeting:

  • Press # and record at the tone

To record your name:

  • At tone, say your name, press #
  • To accept, press #